Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-Order Policy

Thank you for choosing to pre-order with U-Hoopers! Please take a moment to review our pre-order policy to ensure a smooth experience.

1. Pre-Order Status: When placing a pre-order, please note that the item is not currently in stock. Your order will be fulfilled as soon as the product becomes available. We appreciate your patience as we work to get your items to you as quickly as possible.

2. Order Fulfillment: Once the product is in stock, your order will be processed, and you will receive an email notification with tracking information. Please allow 24-48 hours for processing once the product arrives.

3. Pre-Order Drop Dates: Estimated drop dates for pre-order items are subject to change. While we aim to fulfill all orders promptly, unforeseen delays may occur. If any changes arise, we will keep you informed through email updates.

4. Shipping and Notifications: After your order is processed and shipped, you will receive an email with tracking details to follow your package.